Refund Policy

Once an item has been delivered to the player ID you entered, the order is complete and cannot be refunded or reversed. This includes orders delivered to a wrong player ID that you entered.

• If a paid order cannot be delivered, we refund the full amount to your NexAura wallet, where you can spend it right away.
• If only part of an order was delivered, the undelivered part is refunded to your wallet.
• If delivery is only delayed while we restock, your order stays paid and is delivered automatically. You can ask us for a wallet refund instead.

• Paid more than the price: the extra is added to your wallet automatically.
• Paid less than the price: the order is not delivered. Contact us with your 14-digit RN and we will credit the amount you sent to your wallet.
• No RN, or paid through a bank app, Cargills / Food City, Keells or a Pay & Go machine: we may not be able to find or verify the payment. We will try to help if you can prove the payment, but we cannot guarantee a refund.
• An RN can only be claimed once. A payment already claimed by an order will not be refunded again.

If a paid likes order is not delivered, it is refunded to your wallet. Likes orders are not refunded after the likes have been sent.

Wallet balance and redeem codes are store credit. They are not refundable as cash, and a used redeem code cannot be restored.

If there is a problem with a card payment, contact us before disputing it with your bank; we can usually fix it faster. If a card payment is refunded or charged back, any order not yet delivered is cancelled.

Message us on WhatsApp using the chat button on the site within 7 days of your order. Include your order number, and your RN for eZ Cash payments.